Don't see an answer to your question? Feel free to contact us at firstname.lastname@example.org. We're happy to help.
1) Are your products 100% vegan?
They are! I do not use honey or beeswax and all colorants and fragrance oils are 100% vegan. I do not use any animal milk in my products and all other oils and butters and other ingredients are plant-based.
2) Are Your Products "All Natural"?
I plan to write a longer blog post about this in the future but the short answer is "it depends on your version of natural". I know that's vague but "all natural" isn't a regulated term. The government has no requirements to classify soaps as natural. One person's natural is another person's chemical hellscape.
I offer a mix of products using both natural and synthetic ingredients. Some soaps are naturally colored with clay and botanicals while others include lab created micas. Both essential oils and fragrance oils to scent products and fragrance oils are paraben, phthalate, and formaldehyde free.
I feel 100% safe using all The Oakley Soap Co products on myself and my children.
3) Are Your Products Palm Free?
I do not use palm oil in any of my soaps. However, the two ingredients in our sugar scrub are derived at least partly from palm oil, so I cannot claim to be 100% palm-free. Our suppliers of these ingredients are RSPO (Responsibly Sourced Palm Oil) Certified. I have spent countless hours ignoring laundry and instead searching for palm free suppliers of these products but so far have come up short. It's really annoying.
4) Are your Soaps Tear-Free?
Nope. In fact, it hurts like hell when you get it in your eye. That's a fact with any true soap. A tear-free soap requires using chemicals I don't use. So, while it's great for your skin, I suggest avoiding washing your eyeballs with my soap, or any other soap for that matter.
5) Why don't you make bath bombs?
To be honest, bath bombs are time-consuming to make and as a busy mom and business owner, I'm lucky if I can shower. I believe my time is better spent creating products I truly love and will use. And that love shines through in the quality of my products. A bath bomb would never be the quality product I aim to provide to my awesome customers.
6) What is the best way to store my soaps when not in use?
Between uses- It is important to keep you soaps dry between uses. Check out my blog post on why handcrafted soap can melt faster than commercially made soap. SHAMLESS PLUG ALERT: I suggest my specially designed soap dishes to help keep your soaps dry. Keep soap out of the spray of the shower or anywhere else water tends to pool.
Before use- if you stocked up on soaps and have a stack waiting to be used we suggest storing those soaps in a dry, cool and dark place. If possible, avoid storing your new soaps in the bathroom to keep them away from humidity. Some people like to store their soap in drawers to make their skivvies smell nice!
7) Why is my favorite soap always out of stock?
I am sorry that I can’t keep your favorite soap in stock. When I say my products are small batch, I'm not lying. I am the only employee and soap maker. Actually, I am the only paid employee. My kids work for ice cream. As The Oakley Soap Co. grows I am acquiring new equipment and a larger space in order to ramp up production. I'm getting better keeping up with the demand. Thank you for presenting me with this awesome problem to solve.
8) I have a great idea for a product. Can you make it?
I am always open to new ideas for soaps or other products to expand our line. If you give us an idea that ends up joining our line up we will happily give you a free one! If you are looking for a custom made product please contact us at email@example.com and we would be happy to work with you.
Shipping and Delivery
1) Why is shipping so expensive?
I know our shipping isn't cheap. In this world of free two-day shipping from online shopping rainforest giants, it hurts to pay anything more than zero. Sadly, I am one woman and not a rainforest giant, therefore I cannot offer everyone free shipping.
I strive to use the cheapest and fastest shipping methods available and I do not charge additional handling fees. If it turns out I can ship your order for cheaper than expected I will refund you the difference.
2) How can I get free shipping?
Spent $50 or more and shipping is on me! This is a valid excuse to spend money on yourself. You can thank me later.
3) Do you offer delivery or pick up for those who live in the Cincinnati area?
I offer free local delivery for orders of $20 or more. The delivery area is within the 275 loop for the north, east, and south Cincinnati metro. For the West, the border is the I-275/I-74 junction. See map below for clarification.
Delivery runs will primarily be made to the north and east on Thursdays and to the west and south on Saturday or Sunday mornings. This is subject to change based on whatever activity my kids have going on. I will most likely show up drinking Dunkin Donuts coffee and blaring the Hamilton soundtrack. If I’m feeling fancy you may see me with Starbucks and if I’m cranky I’ll be blaring Rage Against the Machine. Porch drop-off is preferred since I’m wildly awkward and usually arrive with unbrushed hair.
Upon check out, select the "Local Delivery for orders over $20" Option upon check-out. I'll contact you to make arrangements when your order is ready!
4) I love Oakley and spend all kinds of time there. Can I pick up for free?
Absolutely. Just select the "Free pick up from Oakley" option. Please note that I do not have a storefront so you will be picking up your order from my home. Please don’t judge my unkempt porch. I’m fully aware I still have a Halloween doormat out.
5) What if I select "Local Pick Up/Delivery Option" and I don't live in the area?
Then I assume you are planning a road trip to the great town of Cincinnati. We'll hold on to your product (and your money) until you arrive. Be sure to go Graeter's ice cream while you're in town.
In all seriousness, if you select the option in error, just contact me and I can invoice you for shipping.
6) Do you offer international shipping?
Unfortunately, as this time we can only ship to the United States.
Where to Buy
1) I want to smell before I buy. Where can I find your soaps besides the website?
You can also find me at multiple fairs and craft shows around the Cincinnati area. Check out the calendar for more details.
2) Do you offer wholesale or private label?
We do both! Contact TheOakleySoapCo@gmail.com for more information.
3) Do You Offer Custom Orders?
I flipping LOVE custom orders. Any product can be turned into party favors and we can do custom sizes and custom labels. We can also work with any size or budget. Soap favors require a minimum of 6 weeks notice. All other products require 4 weeks notice. Contact Laura at firstname.lastname@example.org for more information.